Shipping policy

Where we ship

We deliver to street addresses in the 48 contiguous United States and the District of Columbia. At launch, we do not ship to Alaska, Hawaii, Puerto Rico, other US territories, PO boxes or APO, FPO and DPO military addresses.

Standard shipping is included

Standard shipping is included in the price of your canvas for the destinations we serve. There is no minimum order value for included Standard shipping.

Order review and production

Your canvas is made to order. At launch, we review orders manually each day. Production begins after an order is released for printing. The production estimate below starts when the order is submitted for printing.

Our production partner generally ships most orders within 2–7 business days after they are submitted for printing. This is general production guidance rather than a guaranteed completion date for an individual canvas. Production can take longer during busy periods or when additional quality checks are needed.

Carrier transit

Standard US transit is generally estimated at 2–5 business days after dispatch. Transit follows order review and production; its estimate covers the carrier journey. Individual delivery times can vary. Business days exclude weekends and applicable public holidays.

Orders with more than one canvas

Your canvases may be produced at different facilities and arrive in separate packages. For help with tracking or the status of an individual parcel, email gatsby@art-deco-polis.com and include your order number.

If an order is delayed

If we cannot ship within the time stated for your order, we will notify you, explain the revised timing and provide the cancellation and refund options required by applicable law.

Delivery problems and returns

If your canvas has not arrived, arrives damaged or is incorrect, email gatsby@art-deco-polis.com with your order number and a description of the issue. Keep any tracking information and, for damage, the canvas and packaging while the request is reviewed.

We will explain the appropriate remedy, which may include a replacement or refund in accordance with applicable law. If we require a return for a confirmed fault, damage or order error, we cover the return shipping cost. Read Returns & Refunds for the full process. Your rights under applicable law are preserved.