Refund policy

For help with a return, cancellation or an order issue, email gatsby@art-deco-polis.com and include your order number.

Change-of-mind requests

Each canvas is produced for your order. We do not offer voluntary returns or exchanges for a change of mind, a size selected incorrectly or a color preference. This does not affect any cancellation, return or other rights you have under applicable law, or the remedies available for faulty, damaged or incorrect items.

Order changes and cancellations

To request an order change or cancellation, email gatsby@art-deco-polis.com as soon as possible. We can make a voluntary change or cancellation only if production has not begun. We will confirm whether your request can be completed. This does not limit any cancellation right you may have because of a shipping delay or under applicable law.

Damaged, faulty or incorrect items

If your canvas arrives damaged, has a manufacturing fault or is different from what you ordered, email gatsby@art-deco-polis.com with your order number and a description of the problem. Clear photos of the canvas and packaging can help us assess the issue. Keep the item and packaging while we review your request. After assessment, we will explain the appropriate remedy, which may include a replacement or refund, in accordance with applicable law.

Return instructions and costs

Do not send the canvas back before contacting us. If we require a return for a confirmed fault, damage or order error, we will provide return instructions and cover the return shipping cost.

Missing deliveries

If your order has not arrived, email gatsby@art-deco-polis.com with your order number and any tracking information available. We will review the delivery issue and explain the next steps and the appropriate remedy, which may include a replacement or refund in accordance with applicable law.